Meet the team


Kristy ParnellKristy Parnell - Associate - The Productive Ward

Kristy Parnell began her career in Oxford where she was a support worker helping to set up independent living accommodation for adults with learning difficulties.  She moved to Coventry a year later and held a position to form the Disabilities Office at Coventry University.

In 1999 Kristy joined the NHS as a Clerical and Medical Secretary Manager for Woman and Child Services at Peterborough and Stamford Hospital NHS Trust.  This was her first opportunity to get involved with service redesign in the NHS with the introduction of Booked Admissions systems in 2000.

Prior to joining the Trust’s Service Improvement Team, Kristy held the positions of Performance Improvement Manager (Outpatients) and worked closely with clinicians, GPs, managers and administrative staff.  Here she focused on introducing new ways of working to reduce outpatient waiting times from 26 weeks to 13 weeks. 

Kristy went on to become a Service Improvement Manager for the Trust, which involved working with a variety of internal and external stakeholders to implement services redesign and Service Improvement.  During this time she concentrated on referral / capacity management, project managed the introduction of the National Programme for ITs Choose and Book system, as well as chairing the East of England and East Midlands Choose and Book user group. 

In November 2008 Kristy joined the NHS Institute for Innovation and Improvement as Lead Associate for The Productive Ward.  Kristy works closely with NHS partners and her colleagues in The Productive Series, to support and develop the spread of The Productive Series programmes, which have so engaged and empowered the nursing community.

LC Picture.jpgLizzie Cunningham - Clinical Facilitator – The Productive Ward

Lizzie commenced her career undertaking her nurse training at Poole in Dorset. From here she moved on to Weymouth, where she was first introduced to Intensive Care nursing and achieved her first sister’s position two years after qualifying.

She continued her career in the East of England where she undertook specialised training in Critical Care Nursing and consolidated her newfound knowledge by helping to commission a new Intensive Care / Coronary Care Unit in a new hospital. Returning to the South some years later Lizzie worked in a number of critical care settings in places such as Portsmouth, Winchester and Salisbury, before taking up a Lead Nurse role within the Intensive Care Unit in Basingstoke.

During her time as a lead nurse Lizzie led the nursing team through a major ward refurbishment, commissioning extra beds and supporting the setting up of an outreach service, amongst other things. It was after Lizzie’s role expanded to incorporate surgical services that she became involved with The Productive Ward when one of her surgical wards became a test site.

For the past 18 months Lizzie has been working with the NHS Institute as a Clinical Facilitator, supporting organisations around the country and internationally in implementing the programme.  Lizzie also works with the South Central Strategic Health authority as their lead for The Productive Ward programme, supporting trusts across the region.

kirsty marshall.pngKirsty Marshall - Clinical Facilitator – The Productive Ward

Kirsty Marshall has worked in health care for the past 14 years qualifying as an RN in 2000. She has a background in trauma/elective orthopaedics and District Nursing.

She studied her first degree in Advanced Nursing Practice in 2002 and completed her masters in Specialist Practitioner – District Nursing in 2008, exploring the capacity to attain leadership within District Nursing Services.

In 2008 Kirsty joined the Clinical Governance Department of Ealing PCT as a Clinical Practice Development Manager, leading on a number of projects which focus on enhancing and developing clinical practice in all clinical areas. Since May 2008 she has been The Productive Ward Facilitator, working and Project lead the progamme.

Kirsty began a secondment to the NHS Institute in January 2009 as a clinical facilitator for The Productive Ward.

christine.wike.JPGChris Wike - Clinical Facilitator – The Productive Ward

Chris has worked as a nurse in the NHS for 27 years.  She has worked in medical directorate, specialising in Acute Respiratory and Diabetes care at Mid Yorkshire NHS Trust and since August 2004, in Barnsley Hospital NHS Trust.

At Barnsley she was a Lead Nurse when the Trust was one of the original test sites for The Productive Ward programme in 2006. She was manager for the test ward and was directly involved in developing and testing the concepts for the modules in her ward area.

Chris joined the NHS Institute in June 2008 as a Clinical Facilitator for The Productive Ward programme. As a facilitator her role is to advise and support ward teams in implementing the programme, delivering and supporting training.

Susan White

Susan White - Clinical Facilitator - Productive Ward

Susan qualified as a registered nurse in 1985, with a BSc (Hons) and RGN from Surrey University.  She worked in neurosurgery and neuro-rehabilitation in a number of hospitals across London, and also spent 3 years at the National Rehabilitation Hospital in Washington DC working in a specialist Traumatic Brain Injury unit.

Since returning to the UK, Susan has held posts as a ward sister in neurological, stroke and acute brain injury rehabilitation and as a clinical nurse specialist in both rehabilitation and services for Older People in East London. 

She held a joint appointment with City University as a Lead Research and Development Nurse, working at Newham PCT as part of the CELEC Action Research Project. This role involved facilitating and supporting nursing staff in the community and day hospital, to develop and implement care pathways to improve care for older people in line with the NSF for Older People, focussing on Falls Prevention and Continence Management working across traditional organisational boundaries.

More recently Susan held a joint appointment between Newham PCT and Newham Social Services, and managed an integrated Health and Social Care team for Community Intermediate Care, and PCT Day Hospital and Ward-based intermediate care services. She also set up two admission prevention projects (now embedded services) relating to Liaison with Nursing Homes and Case Management with GPs for Admission Avoidance, both of which involved successful partnership working with independent contractors.

Susan is presently Associate Director for Older People and Rehabilitation Services in Tower Hamlets Community Health Services (APO provider arm of Tower Hamlets PCT) and provides senior leadership to ward based services, community teams and diabetes services. The ward based services have been implementing Productive Ward since January 2008, and all six wards are now rolling out the modules successfully, and identifying positive benefits for both patients and staff.  The Community Rehabilitation and Intermediate Care team have started to implement modules of the Productive Community Hospital programme.

Susan joined the NHS Institute as a Clinical Facilitator for the Productive Ward Programme in May 2009, and is working 2 days a week on secondment from her substantive position.