Patient Perspective
This guidance helps your team create a baseline understanding of their patients’ experiences. This sets the tone and understanding to inform all other modules.
Download this module
Visit our catalogue to download the 'Patient Perspective' module by clicking on the Productive Community Services house, below.
Experience Questionnaire
To be used with the guidance in the Productive Community Services Patient Perspective Module
Experience Questionnaire (68.11 KB)
20 Second Feedback Card
To be used with the guidance in the Productive Community Services Patient Perspective Module
20 Second Feedback Card (25.91 KB)
One Great Idea Tool
To be used with the guidance in the Productive Community Services Patient Perspective Module
One Great Idea Tool (24.70 KB)
Armchair Involvement - using technology for patient engagement
http://www.institute.nhs.uk/armchair
Information on and support for developing local surveys at Picker Institute Europe
www.pickereurope.org/patientmetrics
Key Documents for Patient and Public Engagement Policy and Legal Framework with Good Practice Guidance
These are links to some of the current national policies and guidance for Patient and Public Engagement.
- The NHS duty to involve (Section 242 of the Health and Social Care Act) (DH) with Real Involvement toolkit
- High quality care for all: NHS Next Stage Review final report
- The NHS in England: The operating framework for 2009/10
- World Class Commissioning Competencies
- NHS Constitution for England
- Care Quality Commission CQC (Health Care Commission): Listening, learning, working together?
- DH Improving patient experience: transforming services using patient feedback
A Guide to Capturing and Using Patient Public and Service User Feedback Effectively
A Guide to Capturing and Using Patient Public and Service User Feedback Effectively
Potential Costs for Wide Range Methodologies
Useful websites and reports that describe methodologies and include associated costs. www.peopleandparticipation.net has a comprehensive list of methodologies.
Patient Letter Template
Patient Letter TemplateEBD – Experience Based Design
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