Housing Information Centres
There are 7 seven Housing Information Centres (HICs) (from north to south) Rosyth, York, Telford, Thetford, High Wycombe, Aldershot and Warminster.
The HICs are the single point of contact - a one-stop shop - for all housing services other than repairs and maintenance. Staff in the HICs allocate houses, arrange moves in and out, arrange pre move out visits and handle any general enquiries about Service housing in England, Scotland and Wales. They are also able to deal with questions on whether a service is provided by your PFI provider, the Local Authority, MHS or, for drainage issues, project Aquatrine. But please remember that for repairs and maintenance you should continue to call your appropriate Helpdesk.
Call the HIC network through a single national number:
Phone: 0800 169 6322 or 01904 418000 (not freephone)
The HICs are open from 0800 to 1630 hours, Monday to Friday, and are manned by experienced DE housing staff. If your enquiry is of a general nature it will be routed to the first available person at any of the seven HICs. This is because general enquiries - such as the implications of leaving your Service or learning about your entitlement to housing - can be answered by any staff wherever they are. But if your call is specific to a particular location - such as the need to arrange a move in or out - you will need to select the relevant HIC from the options offered. The downloadable map shows the geographic area covered by each HIC.
Downloadable File: HICs Area Map (PDF)
More Information: Maintenenace of Service Families Accommodation
More Information: HICs - Addresses
Web site: Defence Estates
Web Site: MODern Housing Solutions
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