25 June, 2009




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This section aims to help you in using this website. If you have a problem registering for a new account or accessing your existing account please contact the Webmaster.

info More Information: Contact the Webmaster

  • General - for general questions you may have using this website
  • Technical - for technical questions you may have with this website


Help - General

Q. How can I move to a different area of the site?
A. The left hand column provides the navigation for the main areas of information for the web site. Just look for the information that you wish to explore and mouse-over the heading. Within each area you will find a set of sub-navigation that will enable you to locate the information you are looking for. You will also find items of interest within the main content area of the Homepage linking you directly to the information.

Q. How can I get back to the homepage?
A. Clicking on the RN logo at the top-left of the screen from any page will take you back to our Homepage.

Q. I cannot find what I am looking for?
A. Use the Search feature at the top of every page. If you still cannot find the information you are looking for, visit the Help Desk page to send them your query by email.

Q. I am new to the Internet, where can I get help?
A. A good place to start is the BBC WebWise site. UKonline centres have been set up to help everyone in the UK who wants to learn how to access to the Internet. To find out more, visitwww.dfes.gov.uk/ukonlinecentres.

Q. I still need help using this website. Who should I contact?
A. If you are still having problems or have a question that you want to ask, contact the webmaster at the top of this page.

Q. How do I set up and change my preferences?
A. A short presentation has been written to guide you through setting your preferences, click here to view private messages (PDF)

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Help - Technical Help

Q. Why doesn't my browser display the web site properly?
A. In order to support as wide a range of browsers as possible and allow access to users of all abilities (including those with a visual impairment or physical disability), the site has been developed according to recognised standards set down by the World Wide Web Consortium (W3C). One of these standards is for the use of Cascading Style Sheets (CSS2) so that the site supports any browser that in turn supports this standard. Some browsers, particularly earlier versions, either do not, or only partially support, this standard. These browsers might not display the text and graphics properly.

Q. Which browsers can I use to access this website?
A. We recommend the following minimum browser and operating system combinations:

For Windows PC: Microsoft Internet Explorer 6, Mozilla Firefox 2 and SeaMonkey 1.0.5.

For Macintosh: Safari and Mozilla Firefox 2.

For Linux: Mozilla Firefox 2 and SeaMonkey 1.0.5.

For users with disabilities the following are recommended - For Windows PC: Jaws .

Q. What if I don't have one of the recommended browsers?
A. This website has been designed to support as wide a variety of browser and operating system combinations as possible. Browsers such as Microsoft Internet Explorer 5 or those from other suppliers will allow you to access the site and use the pages, but might not display the site as designed, nor provide you with the best experience of using the website. Most browser suppliers will allow you to upgrade for free, either because they don't charge for their browser or because you have bought a previous version. To upgrade your browser go to the supplier's website and follow the instructions provided.

Q. Which screen resolution should I use for displaying this website?
A. We recommend the minimum display settings of 1024x768 and 16-bit colour.

Q. What is a Portable Document Format (PDF) file and how can I view them?
A. PDF is a file format that lets you view and print a document exactly as the author designed it. It is an Internet standard for electronic distribution that faithfully preserves the look and feel of the original document complete with fonts, colours, images, and layout. To view these documents you need to use a PDF file viewer such as Adobe Acrobat Reader. To download a free copy please go to the Adobe website.

Q. Why am I unable to print pages in a PDF file?
A. If you are using Adobe Acrobat Reader, then visit Adobe's support pages.

Q. I still have a technical problem with this website. Who should I contact?
A. If you are still having problems or have a question that you want to ask, contact the webmaster at the top of this page.

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