25 June, 2009


Support ServicesHolding hands

Support services can be provided by the Government, or through organisations like Social Services or the National Health Service. Alternatively they can be provided by private organisations such as nursing agencies, voluntary groups or from within the community.

Social Services
In addition to providing social work support your local Social Services Department has many forms of assistance it can provide such as:

  • Assessment of the help you need.

  • Adaptations to your home if you are disabled or elderly.

  • Caring for people at home.

  • Childminders.

  • Day care, day centres, day services.

The above list covers but a small number of the services that can be provided by your local Social Services Department. To contact them: look in the local telephone directory, or contact your local authority or county council. Information will also be available via an Internet search engine.

NHS OrganisationsNHS Direct
Help to deliver local health care services in your area in a number of different ways:

  • Doctors' surgeries - for advice on health problems, examinations and treatment.

  • Health Visitors - working with mothers of young babies, people who suffer from chronic illness or live with a disability.

  • Dentists - providing regular check ups on teeth and gums.

  • Social Care Services - looking after the health and welfare of the population from many settings such as hospitals, health centres, in community groups or residential homes.

Information regarding services that are available, where you can find a dentist, doctor or other services including a variety of support groups can be found at the following website:

website Web site: NHS

HomeStartHome Start
Sometimes parents need a little help, for whatever reason. Home-Start Volunteers are people who know about being a parent and understand that bringing up a young family is hard. Home-Start is a National Organisation which offers support, friendship and practical help to parents with young children throughout the UK.

To Home-Start every family is special and Home-Start Schemes respond to each family's needs through a combination of home visiting, support, group work and social events. They help families with all sorts of problems including post-natal illness, disability, social isolation or having multiple young children. The help you get from Home-Start will be from an office that is managed locally, but supported by the national organisation. They offer a confidential service.

Phone Icon Phone: 08000 686368 - National Information Line

website Web site: HomeStart

Sure StartSure Start
Sure Start is a government programme that aims to achieve better outcomes for children, parents and communities. It covers children from birth through to the age of 14, and up to age 16 for those with special educational needs and disabilities. Sure Start services bring together free, early education and more and better childcare with greater support where there is greater need through Children's Tax Credit, Children's Centres and Sure Start local programmes. It aims to increase availability of childcare for all children through:

  • Free part-time early education for 3 and 4 year olds.

  • Helping children learn through the Foundation Stage - the part of the National Curriculum that supports the development of children aged 3 up to 6.

  • New full or part time childcare places with start up grants for Childminders, Nurseries and After School activities.

  • Helping working parents with their childcare costs through the childcare element of the Working Tax Credit.

website Web site: Surestart

In our lives some of us may suffer emotional and physical traumas, difficulties and fears that we may find it difficult to talk to others about. It can sometimes be hard to confide in those closest to us for fear of being judged, not being believed or understood, or we do not want to worry other people. Supportline provides a confidential telephone helpline offering emotional support to any person of any age on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable or victims of any form of abuse.

Supportline will enable the caller to talk over his/her feelings and find positive coping strategies. Written information on a wide number of subjects such as: bereavement, anorexia, domestic violence and anxiety can be found on the website. Supportline also keeps information on other agencies, support groups and counsellors throughout the U.K.

Phone Icon Phone: 020 8554 9004

Phone Icon Phone: 020 8554 9004

Email E-mail: supportlineinfo@supportline.org.uk

website Web site: Supportline

Parentline Plus
Sometimes family life can be challenging and difficult - children don't come with instructions and there is no 'right way' to raise them in order to ensure happy, healthy children. Parentline Plus is a national charity that works for, and with, parents by offering help and support through an innovative range of free, flexible and responsive services. They run a series of groups and workshops to give parents tools and ideas to build closer relationships with their children and address issues such as; living with teenagers, coping with a new baby and resolving conflict in the family. Groups may also be run via the telephone for parents who have transport difficulties or who do not have access to a group in their area.

Help is available in a number of ways.

Phone Icon Phone: 0808 800 2222 | Textphone: 0800 783 6783

website Web site: Parentline Plus

Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair. They believe that being listened to, in confidence, and accepted without prejudice can alleviate despair and suicidal feelings.

Samaritans is available 24 hours per day and callers can contact Samaritans by telephone, letter, e-mail and minicom. Face to face support can be provided at local branches and each branch will advertise when they are available to offer such assistance. Callers in need of Samaritans service are accepted without prejudice and encouraged to talk or write about their feelings, acknowledge their emotions and explore options.

Phone Icon Phone: 08457 909090 - (UK)

Phone Icon Phone: 1850 609090 (Republic of Ireland)

website Web site: Samaritans


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