Advice from our helpline 



About the helpline

An advisor working on the Equality and Human Rights Commission helplineThe Equality and Human Rights Commission helpline is here to give information and guidance on discrimination and human rights issues. All of our helpline staff have been specially trained to provide this service.

You can contact us by telephone, text phone, letter, email or fax. If you are contacting us by post about an issue for the first time, please do not send any documents with your letter. We will come back to you to let you know what documents we will need to see. 

If you would like to contact us in a language other than English, please do so by using any of the ways above and tell us what language you would like to use. We will arrange to contact you in your language of choice as soon as possible.

Below you will find the helpline addresses and contact numbers available to you. If however you wish to submit an enquiry please use the web enquiry form.

The Helpline offices do not accept visitors and only provide a phone and correspondence service. They do not provide face to face advice.

Phone numbers and addresses


Equality and Human Rights Commission Helpline
Arndale House
Arndale Centre
M4 3AQ

0845 604 6610 - England main number
0845 604 6620 - England textphone
0845 604 6630 - England fax

Monday - Friday 9:00 am-5:00 pm


Equality and Human Rights Commission Helpline Wales
3rd Floor
3 Callaghan Square
CF10 5BT

0845 604 8810 - Wales main number
0845 604 8820 - Wales textphone
0845 604 8830 - Wales fax

Monday - Friday 9:00 am-5:00 pm


Equality and Human Rights Commission Helpline Scotland
The Optima Building
58 Robertson Street
G2 8DU

0845 604 5510 - Scotland Main
0845 604 5520 - Scotland Textphone
0845 604 5530 - Scotland – Fax

Monday - Friday 9:00 am-5:00 pm

Call charges

Calls to  0845 numbers are charged at Local call rate tariff if you are using a BT landline.  Call charges from other telephone operators and mobile networks will vary. To find out exactly how much you are paying for 0845 calls you should consult your telephone provider or their latest published tariffs.