18 April, 2009




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NPFS Advice Service



The Advice Service is located in the Community Resource Team, St. Nicholas Avenue, Rowner. Sometimes described as the Naval equivalent of the Citizen's Advice Bureau, it provides a wealth of information and advice across a broad range of Service and civilian issues that are relevant to RN/RM personnel and their families. It is an ideal starting point when seeking advice or information on any issue and provides a confidential service.

Phone Icon Phone: 02392 524511 | Mil: 93843 2315

website Web site: Search for PO13 9RJ

Community Resource Team
177 St. Nicholas Avenue
Rowner
Gosport
PO13 9RJ



Families Information Link Line (FILL)
A regularly updated recorded message telephone information line to provide families with general details of an individual ship's/unit's deployment activities. The message is sent from the ship/RM unit and is then recorded onto the line by Advice Service staff and is accessible day or night by families holding the relevant number. The cost of telephoning the FILL is 5p per minute, the minimum tariff that phone companies charge for the service. Commanding Officers are instructed to keep the messages to no more than 2 minutes in length.



LINK Letter Scheme (LLS)
The LLS is a scheme through which information such as changes to ships' programmes, details of unexpected incidents etc., can be rapidly disseminated from deployed ships or units to family and friends at home. This assists in reducing family concerns and anxiety by providing accurate and speedy news direct from source, helping to allay concerns of families in receipt of media reports or second-hand stories. Commanding Officers via their nominated Link Letter Officer decide when to activate the LLS and signal their news to the relevant NPFS Advice Service who then despatch the information by first or second class post to the nominated relatives or friends of those Service personnel who are in the scheme. All members of a unit are automatically included in the scheme unless they 'opt out' in writing. RM Units also operate this system when necessary.

Community Resource Team
177 St. Nicholas Avenue
Rowner
Gosport
PO13 9RJ

The NPFS Advice Service is also responsible for updating the Community Section (Eastern and Overseas Area) of the RNCom.com website so if you have information on any local events , articles, announcements etc. contact the Advice Worker.

Phone Icon Phone: 02392 524511 | Mil: 93843 2315

fax (white bg) Fax: 02392 543158

Email E-mail: adviceportsmouth@a.dii.mod.uk

Email E-mail: RNComHelpdesk@btconnect.com



Legal Advice Clinic

Legal Advice Clinic, HMS NELSON
The NPFS(E&O) Legal Clinics are supported by Biscoes Solicitors who are part of the Forces Legal Network.

The solicitors who conduct the advice clinics are part of "Forces Law" and which is a National Network of solicitors who specialise in dealing with Armed Forces and Service personnel problems. The Legal Advice Clinic is free and provides "first aid" legal advice and assistance and is available to all members of regular and reserve forces and their families.

The clinic operates on Tuesday and Thursday mornings between 0900 and 1300. Tuesday clinics are for all matrimonial matters i.e. divorce, separation, access to children, property etc. and Thursday's are held for all other problems i.e. personal compensation claims, dispute with neighbours, financial etc.

REMEMBER - early advice in dealing with a problem may resolve matters much more quickly than leaving the problem to get out of control!

When Where With Whom Contact
Tuesday's
0900 - 1300
NPFS(E&O)
Swiftsure Block
HMS NELSON
Katherine Hetzel, Michael McCredie, Alison Lee, Peter Baulf, Solicitors Phone Icon Phone: 023 92 724280
By appointment

Thursday's
0900 - 1300
NPFS(E&O)
Swiftsure Block
HMS NELSON
Geoffrey M Salvetti, Solicitor Phone Icon Phone: 023 92 724280
By appointment

2nd or 3rd Tuesday of the month HMS Excellent, MACCO Duty Solicitor Phone Icon Phone: 023 92 547109
By appointment

1st Tuesday of the month HMS SULTAN, Sembawang Block  Duty Solicitor Phone Icon Phone: 023 92 542493
By appointment

2nd Wednesday of the month  HMS COLLINGWOOD, Chaplaincy  Duty Solicitor Phone Icon Phone: 01329 332238
By appointment

Phone Icon Phone: 023 92 724280

fax (white bg) Fax: 023 92 725083

NPFS(E&O)
Swiftsure Block,
HMS NELSON



Family Support Workers
The Family Support Workers are an integral part of the Community Resource Team, providing practical and emotional support to serving personnel and their families during times of crisis, or ongoing everyday difficulties. Ultimately, the goal is for the family or individual to gain full independence.

It is expected that Family Support Workers can offer both an immediate response dependant upon the crisis, or a planned service to enable the individual /family to function with greater confidence.

Family Support Workers provide help in the following main areas:

  • Befriending during depression, bereavement or marital breakdown.
  • Transport (to hospital appointment etc.)
  • School escort.
  • Child care, for example help with newborn babies, multiple births, respite for children or for families with special needs.
  • Support for the family whilst serving personnel are deployed.
  • Practical support, for example shopping or housework assistance for those suffering illness or disability.



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