18 April, 2009




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Maintenance of Service Families Accommodation


Housing Prime Contract for England & Wales
The Housing Prime Contract was awarded to MODern Housing Solutions (MHS), a joint venture between Carillion, Atkins and Enterprise. The contract represents a significant milestone in Defence Estate's efforts to modernise service delivery for the repair and maintenance of Service Families Accommodation (SFA). The contract covers the whole SFA estate across England & Wales, with the exception of PFI properties where existing arrangements will continue. SFA in Scotland already falls under the Regional Prime Contract arrangements.

The MHS Helpdesk Freephone number for repairs and maintenance is 0800 707 6000. Most occupant interfacing with MHS will be via the Helpdesk, including problem reporting, making/changing appointments, and customer satisfaction/ complaints.

Phone Icon Phone: 0800 707 6000 (MHS Helpdesk Freephone)

The MHS booklet has been designed to help Occupants of SFA understand the maintenance services provided under the Housing Prime Contract - how to obtain assistance, how the service works, what is and is not included, and what happens when things go wrong. This is available on the MHS website.

Further information and details of MODern Housing Solutions (MHS) can be found at:

website Web site: MODern Housing Solutions


Maintenance of SFA in Scotland

Phone Icon Phone: 0800 328 6337




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