Organisation 2.jpgThe staff, their feelings, attitudes and beliefs are central to any effort to achieve and sustain a change. One important aspect is the extent to which the staff themselves believe that the change will actually be sustained. ‘Scepticism at any level is important in practical terms because it may manifest itself as resistance’ (Modernisation Agency, 2002)

What is it all about?

Ensuring the improvement effort is supported during and beyond the formal life of the project.

Why is it important?

In order to reinforce the improvement as, ‘the way we do things around here’.

How do we get it?

Review and create role descriptions, policies, procedures and resources to support the improvement.

 
Sustainability guide