Staff.jpgIndividual employees within your organisation play a crucial role in healthcare improvement whether they accept and participate in the change, resist it or simply ignore it. Having a team of staff who willingly take on change and do all they can to make it work is key for success and continuous improvement, but unfortunately this ideal is often absent from many organisations.

What is it all about?

Ensuring that key staff at all levels who are affected by change, can contribute by being involved from the outset and trained in any new skills needed.

Why is it important?

  • Staff who feel valued are more likely to be motivated to make change work.
  • Aggressive resistance can be detrimental.

How do we get it?

  • Work as a multi-level team.
  • Ask, listen, value and act on staff comments and concerns.
  • Regularly communicate in ways that will meet the needs of multiple audiences.
Sustainability guide