Text messages are short, typed messages sent to or from mobile phones, they can also be sent from computers to mobile phones and vice versa. The most common form of text messaging is that which is sent person to person but text messages can also be used to interact with automated systems for example information request services, polling and voting systems and reminder and advice services.

Text message pilots for reminder services and information have already been running for some time with success - it is very likely that we will see further work around expanding the use of text messaging in larger scale versions of existing ideas and in further piloting of increasingly innovative and engaging applications.

Introduction  |  Examples  |  Benefits  |  Risks


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