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Performance and Measurement


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Norfolk is most similar to:

Police Authority Chair: Stephen Bett

Authority Website: www.norfolk-pa.gov.uk

Chief Constable: Ian McPherson

Force Website: www.norfolk.police.uk

Staff Numbers:

  • Police Officers: 1,578
  • Police Staff: 1,053
  • Community Support Officers: 274
  • Other Staff: 56
  • Special Constables: 271

Budget 2007/08: £131.3 million


Following the Chief Constable’s comprehensive review of the Force in 2006/07, this year has seen considerable progress in transforming Norfolk Constabulary from a structure with three Basic Command Units into a single County Delivery Unit, reflecting a greater focus on operating in a more local context to solve local issues. At the heart of these changes has been the rollout of Safer Neighbourhood teams. This year the Constabulary has also developed a collaborative relationship with Suffolk Constabulary. Policing in Norfolk remains challenging; from the Royal residence at Sandringham, flooding evacuation at Great Yarmouth, explosion and fire at Bacton Gas terminal, to the response at Norwich’s international airport in the wake of the Glasgow terrorist attack.

This year, HMIC’s inspections assisted the Force to further understand its service provision in major crime, neighbourhood policing and citizen focus. All inspections identified that Norfolk Constabulary met the required standard. The major crime review acknowledged the force’s approach to developing collaborative arrangements with Suffolk Constabulary and concluded that it has a clear understanding of its strategic intelligence requirements. The Constabulary’s significant progress in developing its approach to neighbourhood policing was recognised along with its commitment to delivering quality services as part of its citizen focus philosophy.

The statutory performance indicators indicated strong performance in crime reduction (down 11.8% in 2007/08), and an increased detections rate (32.3% in 2007/08), attributable to the Constabulary’s focus and investment in neighbourhood policing. Significant reductions were also made in the number of road traffic collisions where people were killed or seriously injured. A reduction to 370 collisions (against a target of 433) was achieved through a strong focus on partnership working, education and enforcement around collision hotspots and other key contributory factors. The challenge set by the Police Authority on emergency calls was met and the Constabulary responded by answering 94% of all 999 calls within a 10 second target. In seeking to make best use of its available resources, the Force exceeded expectations by delivery of 6.4% efficiency savings against a Home Office target of 3%. The Constabulary faced greater challenges surrounding the need to keep victims informed of progress during investigation of crimes. Whilst overall, 85.6% of persons contacted were completely, very, or fairly satisfied with the service they received, only 70.7% were satisfied with being kept informed. Therefore, the Force has engaged the QUEST project to introduce a more formalised approach to keeping victims informed, by improving operational processes.

The 2007 HMIC inspections highlighted some areas for improvement. As a result, the Force has developed an external partnership based website to help inform the public about the work undertaken on their behalf in their local neighbourhoods. The challenge in protecting vulnerable people has also been met.

The introduction of the Constabulary’s vision, pledges and principles, outlined a clearer sense of purpose for staff. Public confidence and satisfaction with the force increased, evidencing the commitment to provide quality services to its communities and individuals. This will be further enhanced during 2008/09 as more staff are aligned to neighbourhood teams and the Constabulary further develops its processes around citizen focus.

Working closely with the Police Authority, Norfolk Constabulary is positioning itself to meet the challenges of 21st century policing. The Force is working hard to balance and sustain the crime reductions achieved in recent years with the strong desire to increase public confidence and satisfaction with services. Significant benefits will be realised with the introduction of joint police investigation centres with Suffolk Constabulary, which will meet the Force’s current and future custody and investigation needs.

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