The opinions of the end user of any technology based interface should be highly valued. This is particularly important when seeking to engage with excluded groups who may not see technology as something that could be relevant or useful to them. Shaping the engagement process with the target audience should result in a more effective result for all involved.

RecommendationsWe recommend that engaging the end users in the design process for any technology based engagement endeavour initiated by the NHS should be a highly valued standard procedure.