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Contact us

For information on any aspect of Defra's work, please contact the Defra Helpline by telephone on 08459 33 55 77 or by email at

  • Calls can cost up to 5p per minute for BT users. Calls made using other service providers or mobiles may cost more.
  • The Helpline is available for telephone between 8.00am to 6.00pm Monday to Friday.
  • Please be aware Quarantine, Whole Farm Approach and Defra Publications options from the Defra helpline are open 9am to 5pm Monday to Friday.

  • The Helpline can experience high volumes of calls at peak times so we appreciate your patience if your call cannot be answered immediately.

From outside the UK the Helpline telephone number is +44 (0) 20 7238 6951.
There is also a minicom/textphone number for the deaf and hard of hearing: 0845 300 1998

Helpline staff can answer many of the questions put to them; however, if they are unable to answer an enquiry themselves, they will connect callers to other Defra staff who can deal with enquiries on specialist issues.

Please address faxes to the Customer Contact Unit.
The fax number is 020 7238 2188; from outside the UK: +44 (0) 20 7238 2188

Please send general postal enquiries to:

Customer Contact Unit
Eastbury House
30 - 34 Albert Embankment

Page last modified: 10 September 2008
Page published: 11 May 2004

Department for Environment, Food and Rural Affairs