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Reporting crime

Emergencies

In an emergency you should phone 999. You should use this service to contact police in situations when you need an immediate response - if a crime is happening now or if anyone is in immediate danger.

The 999 system handles calls for the fire brigade and ambulance service as well as the police so you should try to be clear about which service it is that you need.

Deaf and deafened people using a Textphone (minicom) should dial 18000 in an emergency. Please use the 18001 TextDirect prefix for non-emergency calls. Typetalk can be contacted on 08007311888 or visit http://www.typetalk.org.

More information about when to call 999.

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Non-emergency contact number

If you wish to contact the Metropolitan Police Service and it is not an emergency please call 0300 123 1212.

If you are deaf or have speech impairment you can use a textphone to call us. Dial 18000 in an emergency, or 18001 0300 123 1212 if your call is not an emergency.

This number will make it simpler for you to contact us and to help reduce the amount of inappropriate 999 calls. You can call it any time, 24 hours a day, 7 days a week. Local call charges apply on BT lines. Mobiles and other networks may vary. If you need to call us from outside of the UK, you can call us on +44 207 230 1212.

You can also call 0300 123 1212 when you need to speak to your local police, seek advice on police matters or comment on the service you have received from the Metropolitan Police.

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Online reporting

Certain categories of crime committed in the Greater London area can now be reported over the internet, as long as an urgent response is not required.

This service can only be used for reporting certain types of crime, including:

  • Theft - excluding:
    • Robbery (where you or the person you are reporting for was subjected to violence or the threat of violence.
    • Burglary (a building has been broken into).
  • Criminal damage
  • Theft from a motor vehicle
  • Criminal damage to a motor vehicle
  • Hate crimes and hate incidents

(Do not report Road Traffic Accidents, collisions or lost property on this site.)

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Local police stations

In non-emergency situations you should usually contact the local police in the area where the crime has occurred – either by phone or by going to the nearest police station with a front office open to the public.

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Crimestoppers

Crimestoppers is an independent UK-wide charity working to stop crime. If you have information about any crime you would prefer to offer in confidence and anonymously, call free on 0800 555 111.

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Other ways to report specific types of crime

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Child abuse

Child abuse should be reported to the police through the methods outlined above however, additional support for children is offered by

There is also a special free helpline for reporting indecent images of children. This line is specifically aimed at dealing with indecent imagery of children.

If you wish to report a sexual offence against a child there is more information on rape and sexual assault below.

If you are concerned about indecent imagery on the Internet then you might also find it useful to look at our Computer Crime Unit pages.

Other forms of child abuse include female genital mutilation or FGM, sometimes referred to as female circumcision, involves girls of all ages, and as young as four. The Met is taking the unusual step of offering a maximum £20,000 reward for information leading to the arrest and prosecution of anyone carrying out female genital mutilation in London.

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Computer and Internet-related crime

Computer crime and internet-related crime are often complicated in terms of who has the responsibility or power to deal with them. Visit the Computer Crime Unit pages for more information.

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Domestic violence

Although domestic violence can be reported through the channels described above, victims may prefer to contact their local Community Safety Unit.

Community Safety Units, staffed by specially-trained officers, offer support designed to remove barriers that sometimes make it difficult for victims to report this type of crime. More information about Community Safety Units and how to contact your local unit.

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Frauds, con tricks and scams

fraud

If you think you are the victim of fraud or that you might be in the process of being set up to become such a victim then you should contact your local police. You should either phone them or go to the nearest police station that has a front office open to the public. In an emergency situation where it is vital that police attend immediately you should call 999.

  • You may also find it useful to visit our Fraud Alert website for details of prevalent scams and prevention advice.

Internet fraud

Criminals involved in fraud have found the Internet a useful tool for luring unwary victims. Many scams involving the Internet are variations on types of conventional crime that are already familiar to fraud investigators. In general the advice about whom to contact is the same as for other types of fraud. You may, however, also find it useful to look at our Computer Crime Unit pages.

Phone scams

There are many variations on scams that involve tricking people into calling premium rate phone numbers. Victims are then kept on the line for several minutes for which they are billed at high rates.

These types of scams are investigated by the Phonepayplus (The new name for ICSTIS), the regulatory body for the UK premium rate phone industry. If you believe you have come across such a scam in the UK, you should contact ICSTIS.

  • PhonepayPlus has a website at: www.phonepayplus.org.uk
  • ICSTIS also has a free helpline on 0800 500 212
  • You may also find it useful to visit the website for the Office of Telecommunications (OFTEL), the regulator for the whole of the UK telecommunications industry, at :www.oftel.gov.uk

REMEMBER: If it appears to be too good to be true then it probably is.

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Homophobic crime

Follow the instructions for reporting crime as above. Victims can also get in touch directly with their local Community Safety Unit.

Community Safety Units, staffed by specially-trained officers, offer support designed to remove barriers that sometimes make it difficult for victims to report this type of crime. More information about Community Safety Units as well as contact details for your local unit.

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Lesbian, Gay, Bisexual and Transgender Borough Liaison

Abuse because of someone’s sexual orientation or gender identity is hate crime. If you have been verbally or physically abused, harassed or attacked in any way by someone because they think you are a lesbian, gay, bisexual or transgender (LGBT) please help yourself and the community by reporting these crimes.

Lesbian, Gay, Bisexual and Transgender Borough Liaison

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Racial crime

Victims can report crime through the usual channels or contact their local Community Safety Unit.

Community Safety Units, staffed by specially-trained officers, offer support designed to remove barriers that sometimes make it difficult for victims to report this type of crime. More information about Community Safety Units as well as contact details for your local unit.

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Rape and sexual assault

The Met has special arrangements to help victims of rape and sexual assault because of the particular circumstances faced by victims and the fact that they may find it difficult to talk about what has happened. For more information visit our Sapphire pages.

It is important to dial 999 if an emergency response is needed.

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Disability Hate Crime

A disability hate crime is a criminal offence motivated by hatred or prejudice towards a person because of their actual or perceived disability. If you have been verbally or physically attacked because of your disability or because someone thinks you are disabled, then please report this to the police, through one of your local third party (or non-police) reporting sites. Alternatively you can report this crime online.
All boroughs have Community Safety Units, which have specially trained officers who will support you and investigate your allegation. It is vital that we know about these cases so that we can improve our service delivery to you, prevent other hate crimes occurring and to identify and arrest hate crime perpetrators

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Terrorism

If you have information about possible terrorist activity call the anti-terrorist hotline confidentially on 0800 789 321.

For warnings about possible bombs or other immediate threats call 999.

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