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Tackling congestion by influencing travel behaviour

We aim to tackle congestion by providing access to information that enables people to make smarter travel choices.

Quick Links

Gender Equality Report

Gender Equality Action Plan - a progress report on the first year.

Travel and Delay Times on Variable Message Signs

We are now providing a new national information service for drivers and would welcome your feedback. This follows a successful trial in the West Midlands and South West.

Driver location signs help drivers when reporting incidents

When reporting a problem, use the driver location signs to help the emergency services and Highways Agency find you quickly.

Traffic news on your desktop

Helpful ways to access the latest traffic information when you need it.

Contact Us

For all queries, complaints, feedback and fault reporting regarding the Highways Agency's network:

  • Email us at
  • Or call 08457 50 40 30 or 0121 335 8300
    • Please note the '08457' number is non-geographical
    • Available 24/7
    • Calls to 08457 numbers cost no more than 3p/min from BT residential landlines.  Charges from other networks may vary.
    • Calls to 08457 numbers from mobiles are usually charged at your standard rate, but please check with your provider.
    • Do not use a mobile phone whilst driving.
    • You can also contact us via Typetalk

Traffic enquiries

For real time traffic information (covering the Highways Agency's network only):

  • Go to Traffic Information
  • Or call 08700 660 115 - available 24/7.
    • Calls cost no more than 8p/min from BT residential landlines. Charges from other networks may vary.
    • Calls from mobiles usually cost more. 
    • Do not use a mobile phone whilst driving.

Office Locations

Find our office locations and relevant switchboard numbers.