Putting things right
The complaints procedure for the Cabinet Office
The Cabinet Office aims to:
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treat complaints seriously and deal with them efficiently
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resolve complaints promptly and informally whenever possible
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learn from complaints and take action to improve our service.
What to do if you have a complaint
You can complain about the Cabinet Office or a member of Cabinet Office
staff in writing, by fax, email, phone or in person. If you want to
complain in person you will need to make an appointment.
If you know the name or title of the member of staff or the Department your
complaint relates to, you should make your complaint direct to them. It
will be helpful if you refer to this procedure when you make your
complaint.
What happens next
If you complain in person or by phone, we will try to resolve your
complaint immediately. If you complain in writing, by fax or email, we will
aim to respond promptly, and always within 15 days. If this is not
possible, we will explain why and let you know how long it will take.
If you are not happy with the initial response you receive, you should
contact us again and ask for your complaint to be passed to a more senior
member of staff.
Following our second response, if you are still not satisfied, you can ask
for your complaint to be referred to the Head of the Cabinet Office.
If you remain unhappy with the Department's actions, you may ask a
Member of Parliament to request that the independent Parliamentary
Commissioner for Administration (the Ombudsman) investigates your complaint
and/or the way it has been handled.
