Complaint about an employment agency

Please use this form to tell us about your complaint. Provide as much information as you can. Please include your address and a daytime telephone number if possible. We may need to contact you for further information about your complaint. We will also contact you to tell you the result of our investigation. Anything you tell us will be in confidence. Your name will not be disclosed unless you give us your permission to do so. If you prefer, you can give us details over the telephone: Helpline No 0845 955 5105

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May we disclose your name to the agency whilst investigating this complaint?

(Please note that if your complaint is that the agency has not paid you, we shall not be able to investigate without your permission to disclose your name)


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Do you have any paperwork (e.g. contract) which you think we need to see?

If Yes and you are posting this form please send copies.


Select "submit" to send this form to Employment Agency Standards
Or if you prefer, print out the completed form and post it to:

Department for Business, Enterprise & Regulatory Reform (BERR)
Employment Agency Standards (4140)
1 Victoria Street
London
SW1H 0ET

Email: eas@berr.gsi.gov.uk