Confident Consumers - Introduction

Cash register

The Department for Business, Enterprise & Regulatory Reform (BERR) deals with consumer policy issues. We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.

Whether shopping and trading traditionally, or nationally and internationally on the Internet, we want to ensure consumers can rely on better service, safer products, and fair advertising, marketing and pricing. This requires effective enforcement of consumer standards - which will not only protect the consumer, but also strengthen British business.

This Confident Consumers section of the BERR web site provides information on a wide variety of consumer policy subjects and explains how we have strengthened safeguards for consumers in many areas.

Review of the Consumer Protection Regime in the UK

The Government has launched a review of the consumer protection regime in the UK, to report by spring 2008. This will:

  • examine the scope for simplification of existing legislation;
  • explore avenues to simplify and rationalise enforcement;
  • investigate the options for improving consumer empowerment and redress.

For further information and how to submit your view please follow the link top right.

Individual Consumer Complaints

Please only contact the Department on policy issues, we can not provide advice on individual consumer problems or complaints.

Individual consumer problems or complaints should be taken to the Government-funded Consumer Direct at: (Tel: 08454 04 05 06).
Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.


Catch-up on all the latest consumer policy news from the Department by subscribing to our monthly E-Bulletin. Please send us you first and last names and email address to be added to the circulation list.

Consumer Direct logo