Need help?

This page contains information and guidance to help visitors when using this site.

We are continually working to improve the accessibility and usability of our content but if you are experiencing any difficulties downloading files or accessing a particular page please contact the HM Treasury web team for assistance.

If you do not find the information you are looking for on this page please try our Accessibility  page.

Frequently Asked Questions

Site audience and purpose

The Treasury website contains more than 3,000 documents, from press releases, to consultation documents to budget reports and spending reviews.

This site is intended to cover the information needs of different potential audiences - the general public, journalists, academics, economists, businesses, students, teachers and schoolchildrenso on. It is structured to present simple information first, with an indication of more detail further into the site.

Navigation

The site has two key areas of navigation. Across the top of the page is the utility navigation leading to the Help section, Contact us, Access keys , Site Map,  and Search . The left hand primary navigation contains links to Newsroom and Speeches, Consultations and legislation and the Economic data and tools area which are regularly updated with the latest news, publications and statistics.

Beneath these links are the 'Policy Areas' of the website, which contains detailed information and policy documents published by the Treasury on a range of categories reflecting the breadth of our work. 

Under the Policy Areas there are links to the Budget, Pre Budget, and Spending Review sections.

Searching

You can search the site by using the Search button at the top right hand corner. Please enter the word or words to look for in the box, then start the search by pressing 'Go'. You can then search specific sections by choosing from the drop down menu on the Search Results page.

Browser upgrades

HM Treasury endeavours to make its website compatible with all browsers. However, if you are using an older browser (a level 4.0 browser for instance), you may see inconsistencies in the presentation of pages. It may help you to download a newer version of a browser to improve your general Internet experience.

The following are available to download for free:

Firefox
Netscape
Microsoft Internet Explorer

File formats

HTML
HTML is the basic file format used on the Internet, this page is in HTML format. It is our policy to make as much information as possible in this format. Some times, for technical reasons, some data may be made available in the following alternative formats.

  • .DOC
    .DOC is the file type for documents created using Microsoft WORD. This is a widely used word processing package. Microsoft Word (.doc) documents can be opened by many but not all programs. If you are unable to open a document it could be that you do not have the appropriate software in which case you may download a viewer from  Microsoft for free if you are a PC user.
  • .XLS
    .XLS is the file type for documents created using Microsoft EXCEL. This is a widely used spreadsheet package. Microsoft Excel (.exl) documents can be opened by many but not all programs. If you are unable to open a document it could be that you do not have the appropriate software in which case you may download a viewer from  Microsoft for free if you are a PC user.
  • .CSV
    .CSV stands for Comma Separated Values and is the spreadsheet equivalent of .txt for word processors. You can cut and paste a CSV file into the spreadsheet of your choice, or download to your PC.
  • .TXT
    .txt files are an alternative text file to Word. They can be opened by a much wider number of text editors on PCs and Macs. A disadvantage of these files is that they take longer to download for multi-page documents.

.PDF Adobe Acrobat Reader
Documents marked .PDF are saved in Portable Document Format. You will need the Adobe Acrobat Reader to view all PDF files. The Acrobat Reader software is available for downloading free of charge from  Adobe. The free Reader allows you to view, navigate, and print PDF files across all major computing platforms.

For more information on how to download the Reader, go to our Adobe Acrobat help page.

Adobe's accessibility website is full of information on the features and capabilities of Adobe products that enhance electronic document accessibility for people with disabilities such as blindness, low vision, and motor impairments.

Printing pages
To print out pages from the website click 'File' from your browser menu bar and then 'Print'.
If you find that the last words of the text lines on the page are missing on the printout then click 'File' and then 'Page Setup' and change all your print margins to zero.

 If you have trouble printing pages from within Acrobat Reader then visit Adobe's Acrobat Technical Guides


Saving pages
Any page can be saved from this site to your local drive. Select File then Save from the menu option.

Saving documents
Some of our documents are in Portable Document Format (PDF) or MS Word/Excel format. Depending on your browser setup, clicking on the link may open the document in the browser window. With large files, a delay can give the impression that the document is not downloading.
If you prefer to save the document directly to your hard drive: PC users - right-click on the link, and then select the save option.
Apple Mac users - point to the link and hold down the mouse button, and then select the save option.

Hard copies of Treasury publications
Hard copy publications produced by the Treasury can, subject to availability, be ordered from the Public Enquiry Unit

Abbreviations and acronyms
Glossary of HM Treasury abbreviations and acronyms

Problem reporting
If you have any problems using this web site - broken links, difficulty finding documents, requests to link to us etc - please email the web team. The web team will try to reply to all such queries within 48 hours though it may take longer at busy times.

back to top