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Image of open book on deskA total quality organisation will benefit from an effective quality management system (QMS).

The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organisation, beyond the immediate customers and suppliers.

A QMS can be defined as:  

"A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance."  

This section describes the benefits of a QMS, how to set one up, maintain it, audit and review it.