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Carers' lives

    Carers Direct helpline

    Call the Carers Direct helpline on 0808 802 0202 if you need help with your caring role and want to talk to someone about what options are available to you. You can also contact us using textphone on 0800 988 8657.

    Seven days a week
    The helpline is open from 8am to 9pm Monday to Friday and from 11am to 4pm at weekends. Calls from UK landlines and Vodaphone, T-Mobile and O2 mobile phone networks are free.

    Email and postal enquiries
    You can also email your questions to us at CarersDirect@nhschoices.nhs.uk, or send them by post to PO Box 4338, Manchester M61 0BY.

    Information
    The helpline advisers can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after.

    This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

    The helpline staff will also tell you how to complain if anything goes wrong with any of the services you use or in your contact with your local authority or NHS services.

    Local and specialist help
    Our helpline advisers can put you in touch with specialist national or local sources of help, including social care, health and self-help networks and resources.

    While the Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation, counselling or emotional support. But our advisers can help you get in touch with people who do provide these services.

    Language Line
    We use Language Line, a telephone translation and interpreting service which has access to more than 100 languages. This three-way conferencing facility enables our helpline advisers to communicate through a trained interpreter, making Carers Direct accessible to many people whose first language isn't English.

    Text Relay/Typetalk
    Deaf, deafblind, hard of hearing and speech-impaired people can use the Text Relay/Typetalk service to contact the helpline. Typetalk operates by connecting a textphone/minicom user with a telephone user via a relay assistant, who types speech into text and speaks any written text.

    To use Typetalk, simply type a prefix before the telephone number to activate (18001 from a textphone, 18002 from a telephone and 18000 for emergency numbers). Typetalk users are then connected to a relay assistant to start their call.

    Calls are charged at a standard rate throughout the UK and there is no additional charge for using Typetalk. For more information regarding this service please contact 0800 7311 888 or visit the Text Relay website.

    Note
    We record phone calls for training and quality purposes only.

    What are these?

    Last reviewed: 31/03/2009

    Next review due: 31/03/2011

    Call Carers Direct on 0808 802 0202

    Or email CarersDirect@nhschoices.nhs.uk

    Free, confidential information and advice to help you as a carer

    Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines

    More about the Carers Direct helpline service

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