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Transforming Community Services: overview

  • Last modified date:
    19 November 2010

Community services are changing to provide better health outcomes for patients, families and communities and to become more efficient; by providing modern, personalised, and responsive care of a consistently high quality that is accessible to all. Community services also play an important part in changing the way in which the health system works as a whole, to enable truly integrated working between all services, and ensure seamless care with the most effective outcomes. TCS supports commissioners and providers of community services to effect these changes. TCS is key to the Quality Innovation, Productivity and Prevention (QIPP) agenda, which is crucial to achieving the efficiency savings set out in the White Paper, whilst continuing to innovate, deliver high quality and increase the focus on prevention and supported self care. In the final months of the programme, and continuing to work in co production with SHAs and NHS managers and practitioners, the TCS programme will focus on its key aims of improving services, developing people and reforming systems through the following workstreams:.

Community services are changing to provide better health outcomes for patients, families and communities and to become more efficient; by providing modern, personalised, and responsive care of a consistently high quality that is accessible to all.  Community services also play an important part in changing the way in which the health system works as a whole, to enable truly integrated working between all services, and ensure seamless care with the most effective outcomes.  TCS supports commissioners and providers of community services to effect these changes.

TCS is key to the Quality Innovation, Productivity and Prevention (QIPP) agenda, which is crucial to achieving the efficiency savings set out in the White Paper, whilst continuing to innovate, deliver high quality and increase the focus on prevention and supported self care.

In the final months of the programme, and continuing to work in co production with SHAs and NHS managers and practitioners, the TCS programme will focus on its key aims of improving services, developing people and reforming systems through the following workstreams:

TCS’s Leadership Challenge

TCS’s Leadership Challenge events will maximise the opportunities created by the White Paper, to empower clinicians to deliver results and drive change through autonomy. The events will bring together primary and community care clinicians to work as multi-disciplinary groups through a series of challenges. This will develop their leadership skills and leave them feeling more confident in their ability to lead the transformation of services, including engaging with GP commissioner colleagues.

Community Information Project

The White Paper’s focus on healthcare outcomes is supported by TCS's Community Information Project.  This will provide information on patient outcomes as part of a set of reliable local and national comparative data on community health services.  It will enable the development of effective tariffs, and the introduction of provider competition to community services.  The project links closely into the QIPP agenda, by enabling front line clinicians to measure, and therefore improve, their outcomes and productivity.  The Project includes 11 pilot sites covering 14 services, to provide mobile access to information solutions for mobile health workers in the community. 

Separation of commissioning and provision

TCS is working closely with the Strategic Health Authorities (SHAs) in the process to ensure that PCTs separate commissioning of services from provision by April 2011 as smoothly and as effectively as possible.   Both the revised  NHS Operating Framework 2010-11 and the White Paper made it clear that this is a vital step towards delivering the Government’s vision; where front-line staff are empowered, and where patients have choice and control over their community care and treatment, and are able to choose from ‘any willing provider’.

The national TCS programme will conclude in March 2011, by which point the TCS best practice tools developed over the previous two years will be ‘owned’ by both commissioners and new providers of community services, with the aim of supporting clinicians to drive forward change locally.  This last phase of activity is therefore focusing on ensuring that staff, organisations and patients are prepared to use these tools in the NHS of the future. 

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