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Social care user survey guidance - 2012-13

Personal Social Services User Experience Survey of Carers

The guidance sets out the actions that Councils with Adult Social Services Responsibilities will need to perform during 2012-13 to carry out surveys and provide information to the Health and Social Care Information Centre.

In 2012-13, two user experience surveys are being run:

  • Personal Social Services User Experience Survey of Carers
  • Adult Social Care Survey (ASCS)

The carers survey has been developed due to a need to learn more about whether or not services received by carers are helping them in their caring role and their life outside of caring, and also their perception of services provided to the cared for person..

2012-13 will be the third year of the ASCS, and is designed to help the sector understand more about how services are affecting lives, rather than simply what outputs services are providing. User experience information is critical for understanding the impact of those services - and for enabling choice and informing service development.

Participating in both these surveys allows councils to benchmark against their comparators and to gather information to support their local commissioning, performance and carers' strategy. Data from both the surveys feed into a number of measures in the Adult Social Care Outcomes Framework.

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