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User survey guidance - 2016-17

Social care user survey guidance - 2016-17

Personal Social Services User Experience Surveys

This guidance sets out the actions that Councils with Adult Social Services Responsibilities will need to perform during 2016-17 to carry out surveys and provide information to the Health and Social Care Information Centre.

In 2016-17, two user experience surveys are being run:

This will be the third time that the biennial SACE has been run and will provide further information about whether services received by carers are helping them in their caring role and in their life outside of caring, as well as their perception of the services provided to the person they care for.

2016-17 will be the seventh year of the Adult Social Care Survey. This is designed to help the sector understand more about how services are affecting lives. User experience information is critical for understanding the impact of services, for enabling choice and for informing service development.

Participating in both these surveys allows councils to benchmark against their comparators and to gather information to support their local commissioning, performance and carers' strategy. Data from both the surveys feed into a number of measures in the Adult Social Care Outcomes Framework.

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