Info for passengers
In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.
As the regulator of Britain's railways we are here to improve the safety, value and performance of railways, today and in the future.
Rail compensation super-complaint
Our response report published on 18 March 2016 to the Which? super-complaint, recommends a package of measures to deliver results for consumers.Find out more
Compensation for delays
If you are delayed in reaching your final destination then you may be entitled to compensation, depending on the length of the delay and the train company you are travelling with.Our summary document includes more information