White Paper: The new era of thinking and practice in change and transformation
A call to action for leaders of health and care
04 July 2014
This new White Paper from NHS
Improving Quality examines leading trends in change and
transformation from multiple industries across the
As leaders of health and care we operate in a world where change
needs to happen at a faster rate and become more disruptive - our
thinking and actions need to challenge the status quo, which will
not serve us for the future.
Many of the ways we go about improving health and care (in the
NHS and elsewhere) were designed in a different mindset for a
different set of circumstances. Given the radical and complex
nature of our transformational challenge, these 'tried and tested'
methods increasingly won't deliver what we need to deliver for
In this White Paper, we identify the profound implications and
opportunities for leaders of health and care. They include a
fundamental rethink about what organisational and system change
- Who does it (many change agents, not just a few)
- Where it happens (increasingly 'at the edge' of organisations
- The skills and mindsets that change agents need.
It also means embracing disruption and 'disruptors' in our
organisations and wider systems to create an environment where
innovation is encouraged; no longer seeking to 'overcome resistance
to change' but welcoming difference, diversity and dissent as core
operating principles of our organisations.
The White Paper concludes with a call to action: join the new
breed of leaders across the world who are rewriting the rules of
change and leading change from the future to get different
White Paper as an e-publication
Powerpoint presentation summing up the key points
contained within The new era of thinking and practice in change and