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Release: National Survey of Bereaved People (VOICES), 2013

Released: 10 July 2014


Helen R Harris

Life Events and Population Sources

Telephone: +44 (0) 1633 45 6431

Categories: Health and Social Care, Health Care System, Health Care Patients, Hospitals and Health Care Facilities

Frequency of release: Annually

Language: English

Geographical coverage: England

Geographical breakdown: Country

  • Overall quality of care has not changed significantly between 2011, 2012 and 2013.

  • Quality of care was rated significantly lower for people who died in a hospital, compared to people dying at home, in a hospice or care home.

  • For those dying at home, the quality of coordination of care was rated significantly lower in 2013 compared to 2012.

  • The dignity and respect for patients shown by hospital nurses and hospice nurses has increased between 2011 and 2013.

  • Pain is relieved most effectively in the hospice setting (62%) and least effectively at home (18%).

  • Only half of people (50%) who express a preference to die at home, actually die at home.

The National Survey of Bereaved People (VOICES) is conducted by the Office for National Statistics and commissioned by NHS England. The aims of the survey are to asses the quality of care delivered in the last three months of life for adults who died in England and to asses variations in the quality of care delivered in different parts of the country and to different groups of patients.

Content from the Office for National Statistics.
© Crown Copyright applies unless otherwise stated.