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Release: ICT Activity of UK Businesses, 2012

Released: 04 December 2013 Next edition: 28 November 2014


David Matthews

Business Outputs and Developments Division

Telephone: +44 (0)1633 456756

Categories: Business and Energy, Services, Business Services, Information and Communication Activities

Frequency of release: Annually

Language: English

Geographical coverage: UK

Geographical breakdown: UK

Survey name(s): E-Commerce Survey

  • E-commerce sales represented 18% of business turnover in 2012, down from 19% in 2011, but up 4.5 percentage points from the 2008 estimate of 14%.

  • Sales by Electronic Data Interchange (EDI) made up two-thirds (67%) of total e-commerce sales in 2012, with the remainder (33%) from website sales. 

  • Website sales (£164 billion) represented 6% of business turnover in 2012, up from 5% (£133 billion) in 2011.

  • 95% of businesses had broadband Internet and 82% had a website. 

  • In 2012, 43% of businesses used social networks with almost a quarter (23%) using social media to respond to customer opinions, reviews or questions.

Use of Information and Communication Technology (ICT) and e-commerce activity by UK businesses

These National Statistics are produced to high professional standards and released according to the arrangements approved by the UK Statistics Authority.

Content from the Office for National Statistics.
© Crown Copyright applies unless otherwise stated.