We think that consumer law is not clear enough – it’s out of date, it’s confusing and it’s incomplete.
The Consumer Rights Bill, which is currently making its passage through Parliament, will bring together, improve and update consumer law. It sets out a simple, modern framework of consumer rights.
Core Consumer Rights will be:
- Right to get what you pay for
- Right that goods and digital content are fit for purpose and services are provided with reasonable care and skill
- Right to have faults in what you buy put right free of charge, or to be provided with a refund or replacement
We intend the Consumer Rights Bill to come into force on 1 October 2015, although this is of course subject to the will of Parliament. See also: A summary of plans to implement the measures in the Bill.