The NHS Institute for Innovation and Improvement website is now being administered by NHS Improving Quality - the Productive Series and other products are still being provided by Delivery Partners and supported by NHSIQ, and all material relating to the Productive Series is still accessible.

The NHS Institute closed on 31 March 2013. If an item you are looking for is not available here, you'll be able to see all publicly available content on The National Archives website:*/
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NHS Institute for Innovation and Improvement

We welcome enquiries from anyone, whether you are from the NHS, private or third sector and anywhere in the world, who would like to find out more about our work, products and services.

Please use the following email addresses and telephone numbers.

For general enquiries


Telephone: 0300 300 0020

For website enquiries (log in or product download issues)

We've provided guidance on some frequently asked questions:

Change Organisation Cannot find my Organisation
Change Email Address Change Password
Forgotten Password Change Name

For other queries about our website, such as login or product download issues, please provide us with some details here or telephone 0300 300 0020

To find out about how the NHS Institute can support your organisation
Contact the Area Director responsible for your geographical area:

North East - North West - Yorkshire & The Humber

Lynne Winstanley

East Midlands and East of England

Charlie Keeney

West Midlands and South West

Elaine Latham

London, South East Coast and South Central

Paul Unsworth

If you’re not sure who to contact you can email us at or call us on 0300 300 0020

For a customer or product enquiry


Telephone: 0300 300 0020

For international and NHS Institute Worldwide

Enquiries: (visit the website pages)

Telephone: +44 (0) 116 295 0085

For press and media enquiries

Visit our media centre


Telephone: +44 (0) 300 300 0020

For NHS Institute publications

To order printed copies of NHS Institute publications, visit our online catalogue.  If you are from NHS England you will be able to register online and order materials.  If you are outside NHS England please contact the NHS Institute Worldwide office even if you are UK based.

Frequently asked questions and help

Please click here for more information about accessing our online resources and where to get the best help.

Postal address

NHS Improving Quality
1 Whitehall Quay

For queries about our website, login or product download issues, please contact our support team