The NHS Institute for Innovation and Improvement website is now being administered by NHS Improving Quality - the Productive Series and other products are still being provided by Delivery Partners and supported by NHSIQ, and all material relating to the Productive Series is still accessible.

The NHS Institute closed on 31 March 2013. If an item you are looking for is not available here, you'll be able to see all publicly available content on The National Archives website:*/
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NEW The Productive Series is still available

Although the NHS Institute for Innovation and Improvement has now closed The Productive Series is still available.  NHS organisations are still able to purchase the Productive box sets and download the supporting resources.  The Productive Series will continue to be supported via our accredited delivery partners, whose contact details are available here.  The Productive e-learning modules are also available via

Ashford and St Peter's win Productive Series award - February 2014

Ashford and St Peter's Hospitals has scooped the Productive Series award at the 2014 Lean Healthcare Awards.  The award ceremony, hosted by the Lean Healthcare Academy on 6th February 2014, recognised NHS organisations across the country who have sucessfuly implemented projects to improve patient care.

The Ashford and St Peter's project, 'A Trust-wide Approach to Releasing Time to Care'. focused on making simple ward processes, such as shift handovers, drug rounds and meal time, quicker and more efficient to free up time for nurses to directly care for patients.

To find out more about how Ashford and St Peter's have implemented The Productive Ward see their latest Newsletter.pdf Newsletter.pdf

 Judith Presents Certificate.JPG

To see a list of all the winners please click here.

The Productive Series

The Productive Series supports NHS teams to redesign and streamline the way they manage and work.  This helps achieve significant and lasting improvements – predominately in the extra time that they give to patients, as well as improving the quality of care delivered whilst reducing costs.

The Productive Series has adopted efficiency techniques previously used in car manufacturing and safety techniques learned in the aviation industry.  By working with NHS teams we have adapted them for the NHS in a practical and innovative way.

The key to the success of The Productive Series is that improvements are driven by staff themselves, by empowering them to ask difficult questions about practice and to make positive changes to the way they work.  The process promotes a continuous improvement culture leading to real savings in materials, reducing waste and vastly improving staff morale.

For further information click on one of the programmes below.

Productive Community Services The Productive Operating Theatre The Productive Leader The Productive Community Hospital The Productive Mental Health Ward The Productive Ward Productive General Practice

The Productive Series case studies

There are a variety of case studies available demonstrating the learning and impact achieved from NHS organisation who have implemented programmes from The Productive Series.  This case study matrix helps you to easily identify and locate where these case studies can be found on our Productive pages.  Download the Case study matrix updated 28 November 2012.xls Case study matrix updated 28 November 2012.xls (73.50 KB) 

Putting patients first - The Productive Series
These resources highlight good practice in improving care for patients.  They can help patients and carers to understand how The Productive Series can improve their care as well as staff, who can learn more about how the series can be used to improve the patient experience.
Putting patients first - The Productive Series FINAL.pdf Download Putting patients first - The Productive Series.pdf (1.18 MB)
Patient poster final.pdf Download the Improve efficiency and enhance the patient experience poster.pdf (432.80 KB)

Staff improvement and leadership
If you would like examples of how staff have been empowered to lead change and make positive improvements to the way they work, download the case study PDF below along with the supporting documents. 

Case study PDF The Productive Series case stuides - Staff improvement and leadership  The Productive Series case studies - Staff improvement and leadership (299.78 KB)

Case study pack (contains documents to support the case study PDF) Productive Series (zip file) 

This case study pack contains a large number of documents and film files and may take a long time to download to your computer. What are zip files?

Safe and Productive Care for Older People programme

This programme brings together The Productive Series and Safer Care, pooling expertise and insights from both to create a unique and tailored improvement programme, specifically targeting older peoples’ care. Download a copy of the Safe and Productive Care for Older People FINAL.pdf Safe and Productive Care for Older People document.pdf (959.42 KB)

Patients Not Paperwork - Bureaucracy affecting nurses in the NHS

Following visits by the Prime Minister, David Cameron, to various hospitals in 2012, the Nursing Quality and Care Forum commissioned the NHS Institute to write a report in response to the growing concerns that nurses expressed regarding the time spent on completing paperwork, to the detriment of delivering high quality nursing care.

This report explores issues around the burden of paperwork affecting nurses and identifies key areas that need addressing.  It identifies examples of organisational/regional good practice, as well as recommendations for good practice to be consolidated nationally.  The Nursing and Care Quality Forum are considering how the report links in to other work such as the Tell us How campaign, and is also considering recommendations in relation to the Care and Compassion agenda and the Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry.

Download Patients Not Paperwork - Bureaucracy affecting nurses in the NHS.pdf Patients Not Paperwork - Bureaucracy affecting nurses in the NHS.pdf (1.55 MB)


For more information on The Productives Series please email

Data collection

Since November 2010 The Productive Care national work stream has been working collaboratively with SHAs and organisational leads across NHS England to support their work towards all patients being cared for in the most productive environment by April 2013. As part of this work we have developed a standardised data collection template for SHAs and organisations. Our aim being to assist organisations in reporting progress back to the Department of Health in relation to the 2013 target. The idea of using a visual template (the module house ) for reporting originated in South Central SHA and with support from our 100% measurement focus groups we have built on this idea.

Frequently asked questions Frequently asked questions (390 KB)

New Productive Care Organisational Template New Productive Care Organisational Template (3 MB)

New Productive Care SHA Template New Productive Care SHA Template (8 MB)

Productive Care blank template Productive Care blank template (1.4 MB)

Productives Organisational Template User Guide Productives Organisational Template User Guide (1.1 MB)

Productives SHA Template User Guide Productives SHA Template User Guide (1.1 MB)

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