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Free Veterans Helpline
Contact Via Letter
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Can I Visit Norcross in Person
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Free Veterans Helpline

Veterans UK helpline – extended opening hours

From 6 January 2014, the Veterans UK helpline is improving the service provided for veterans by extending its opening hours. The new opening times are:

07:30 – 18:30 Mon – Thurs 
07:30 - 17:00  Friday

Out of Hours Option -Veterans UK has negotiated an agreement with Combat Stress and with The Samaritans, to allow callers to access help in a crisis out of hours. When the Veterans UK helpline is closed callers can opt to be routed to the Combat Stress or The Samaritans 24hrs help lines.
Freephone 0808 1914 2 18 (UK only)
Calls from mobiles may be charged depending on the contract and network provider.
Dedicated Bereavement and Minicom line 0800 169 34 58.
Please note, we unable to answer general queries on this number, as it needs to remain free for its intended use. If your query is not regarding Bereavement please redial using 0808 1914 2 18.
If you are calling from overseas please use this number
+44 1253 866043 (Overseas)  

We are currently receiving a high volume of calls. If your call is regarding progress on a recent claim you can expect to receive an acknowledgement within 10 working days. Due to the high intake of work all claims are being dealt with in date order, prioritising the most seriously in need where possible. We endeavour to provide regular updates every 12 weeks so please be patient if you haven't had any contact with us recently whilst we work to clear cases as quickly as possible.

Contact Via Letter

Please use the following guidelines if you prefer to contact us by letter:
include your

  • full name
  • address
  • postcode
  • country (if overseas)
  • daytime telephone number with dialling code
  • the best time to contact you by telephone during the daytime
  • the time difference to GMT (if overseas)

for letter contact about

  • War Disablement Pension or allowance
  • War Widows or Widowers Pension
  • Armed Forces Compensation Scheme (AFCS) or

please give your

  • National Insurance Number or
  • reference number

Postal address 

Ministry of Defence, Norcross, Thornton Cleveleys, Lancashire, FY5 3WP.

Contact Via Email 

For email contact please put the theme of your email in the Subject line,            
for example:

  • War Disablement Pension (WDP)
  • War Widows or Widowers Pension (WWP)
  • Armed Forces Compensation Scheme (AFCS)
  • Service Records
  • Medals
  • Service Pension
  • Veterans Lapel Badge
  • Please include a contact telephone number.

This will help us to answer, or to direct your query to the appropriate area, more quickly.

E-mail policy 
Veterans UK e-mail facilities are a way of making general enquiries. We regret that we cannot enter into long exchanges with individuals by e-mail as this is not a secure way of sending personal information. 

However, if you contact us by e-mail and we cannot reply in the same way, we will reply by other means like the telephone or by post.

Veterans Welfare Service
There are regional offices located throughout the United Kingdom and the Republic of Ireland. To find the telephone number of the one nearest to you, please contact the Veterans Free Helpline 0808 1914 2 18

Can I Visit Norcross in person?
Regrettably, it is no longer possible to visit Norcross in person. However, help and advice is available from our free Veterans UK helpline and the Veterans Welfare Service, who can visit veterans in the home if needed.

All allegations of suspected fraud are processed by the MOD Fraud Team in line with current legislation and MOD fraud policy.
If you would like to tell us about someone you suspect is committing fraud please contact us in any of the following ways:

By Freepost
Ministry of Defence
Fraud Team
Thornton Cleveleys
FY5 3ZA  (1st Class)
FY5 3ZZ  (2nd Class)
By Email

Please note this email is for allegations of Suspected Fraud only

By Telephone
Contact Veterans UK Helpline as above 

Contact the Webmaster

Website enquiries. if you have any problems accessing the website, experience problems downloading or come across any broken links, please contact the Webmaster at

Alternatively, please telephone the Free Veterans Helpline 0808 1914 2 18


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