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Cookies – An Introduction

Service Personnel & Veterans Agency Information Charter

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

  • These pieces of information are used to improve services for you through, for example:
  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services so they can be made easier to use and there's enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them by reading "Internet browser cookies - what they are and how to manage them" at

Our Use of Cookies - for improving service
We store a persistent cookie on your machine to improve the accuracy of a statistical program called WebTrends. The programme builds up a profile of your website usage. We use the information to establish the common surfing patterns of our users and maintain and enhance the service we provide. WebTrends cookies do not contain any personal information.

WebTrends sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

Other Cookies we may use
We may also occasionally use cookies to tell if you have answered an on-line survey, in order to prevent another invitation to respond to it.  However, we are not currently running any surveys.

Cookies we currently set:

Name: WT_FPC
Typical content: randomly generated number
Expires: 10 years

Website Tracking Privacy Principles tracks site usage with WebTrends. This software adheres to the following privacy principles:

Principle 1 — No Collection of Personal Information
WebTrends does not collect personal information such as name, age, phone number and mailing address from visitors to our customer’s web sites.

Principle 2 — No Combination of Browsing and Web Traffic Information with Personal Information
Since WebTrends does not collect any personal information, we do not combine traffic analysis information with personal information such as name, age, phone number and mailing address.

Principle 3 — No Aggregation of Individual Visitor Traffic Patterns across Multiple Sites
WebTrends does not collect individual profile information for visitors across multiple sites and does not aggregate information from any other sources about browsing patterns of individual visitors across multiple sites.

Principle 4 — Use of Anonymous IP Address
IP addresses are recorded by every site on the internet. WebTrends collects this information as well, but does so exclusively for the following uses: (1) anonymous statistical purposes; or (2) administration of our web site and servers, and to improve our services.

Principle 5 — Anonymous Use of Cookies
It is WebTrends policy to use cookies only for more accurate anonymous traffic analysis. The cookie information does not include personal data such as name, age, phone number, e-mail address or mailing address. In addition, WebTrends does NOT link cookies to personal data such as name, age, phone number, e-mail address and mailing address. Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to reject cookies.

Principle 6 — No Individual Profiling
WebTrends does not create individual profiles for visitors. Unlike other tracking services we do not have a database of individual profiles for each visitor. WebTrends collects data in aggregate form and data is not recorded or stored for individual visitors.

Principle 7 — Limited Use of Cookies
WebTrends uses cookies to track such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, transaction information for e-Commerce pages, and other data. The cookies never include personal information such as name, mailing address and phone number. We do not collect such information and visitors that we track cannot provide us with personal information through normal movement across a web site. As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing our customers to monitor traffic on their site. Visitors can also reject cookies.


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