Avoiding Information Overload: Knowledge Management on the Internet
Adam Bostock, Acro Logic
It is estimated that there are over two billion Web pages, and thousands of newsgroups and forums, on the Internet - covering virtually every topic imaginable. However, many users find that searching the Internet can be a time consuming and tedious process. Even experienced searchers sometimes run into difficulties. To fully benefit from the potential opportunities of the Internet, both Web site developers and users need to be aware of the tools and techniques for managing and retrieving online knowledge.
This has driven the development of improved search and information retrieval systems. However, we now need sophisticated information extraction (and/or summary) capabilities to present the user only with the information they need, rather than a large set of relevant documents to read.
Search service providers, Web portals, and amalgamations of community Web sites could all help their users to benefit today, just by adopting the current generation of knowledge management systems, particularly those with effective information extraction capabilities.