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Training and guidance

There are a range of training and guidance materials and resources that are available to help users if required.


The NHSmail user guide - a comprehensive, easy to use guide to the service.  It has a search feature for easy access to the required information.  Find it in the 'Guidance' pages of the NHSmail portal at www.nhs.net

NHSmail mini guides - hard copy mini guides to the new service for both users and Local Organisation Administrators are available via the NHS Connecting for Health Publication Ordering Service.

The NHSmail Guidance pages are packed full of information including policy and procedure, case studies and advice on utilising the full capabilities of the service, such as setting up automated SMS patient appointment reminders. You can access them without logging into your account as long as you're using an NHS connection:

  • Go to www.nhs.net
  • Click on 'Search Directory'
  • Click on 'Guidance'

NHSmail helpdesk

The national NHSmail helpdesk is available 24 hours a day, 7 day a week, 365 days a year on 0333 200 1133, or you can email helpdesk@nhs.net