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Occasional distance seller

I've been cleaning carpets for 30 years. I've built up a good reputation so I typically show up, do the job and get paid there and then in cash. My son recently suggested that I just take a deposit over the phone when confirming a job. I doubt many of my clients will prefer this option so, before I even start this process, can you let me know if I need to apply the Distance Selling Regulations (DSRs)?

Q: I've been cleaning carpets for 30 years. I've built up a good reputation so I typically show up, do the job and get paid there and then in cash. My son recently suggested that I just take a deposit over the phone when confirming a job. I doubt many of my clients will prefer this option so, before I even start this process, can you let me know if I need to apply the Distance Selling Regulations (DSRs)?

A: If you normally do business with consumers face-to-face, the DSRs are unlikely to apply to the occasional order by distance means.

However, the DSRs may apply if you conclude contracts by phone or online and use standard procedures for processing orders, including standard correspondence and distance contracts sent out to customers which they then sign and return. So, if you offer the option of phone contracts and you develop a standardised process to sell in this way, or you begin selling through other distance means, for example, online, you will need to
apply the DSRs.

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