In-Practice

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Showing 25 to 27 of 43 scenarios

Losing out

A customer from the Isle of Man ordered sports goods which he now says he doesn't want. Trouble is, it's now going to cost me to refund the delivery costs.

Free gifts received with purchase

 

We’ve decided to provide our customers with a free gift when they purchase from us online. Right now we are developing the terms and conditions for this promotion. I want to ensure that if a customer cancels their order, they are obligated to return the free gift as well as the purchased item. Is this covered under the Distance Selling Regulations (DSRs) at all? What should I do?

 

Free gifts received with purchase

 

We’ve decided to provide our customers with a free gift when they purchase from us online. Right now we are developing the terms and conditions for this promotion. I want to ensure that if a customer cancels their order, they are obligated to return the free gift as well as the purchased item. Is this covered under the Distance Selling Regulations (DSRs) at all? What should I do?