The two parts of In Session are:

  1. When the regulations apply and the information we are required to provide to customers
  2. DSRs and Customer Rights

The aim of both sessions is to help your staff feel confident about the law when dealing with customers who are selling goods at a distance. Both of the training sessions can be used for either team-learning or self-learning.

Session one gives a broad overview of the regulations relating to buying and selling goods and services via the internet, video and picture messaging, telephone, mail order, email, interactive TV, text and various other media. Session two focuses directly on Distance Selling Regulations (DSRs) and Customer Rights.

You can download In Session in various formats using the links on the left.