Downloads

All the materials available to download in one place.

At a glance

An easy reference flow diagram to guide you through the relevant regulations that apply to you.

PDF - for office printing, saving or emailing: Download

JPEG - for copying and pasting Download

Explained

Detailed guide to the regulations in an easy to understand format.

PDF - for office printing, saving or emailing Download

Word - for adding your logo Download

Plain text word document Download

Share with customers

Simplified guidance for sharing with your customers.

Your rights when buying at a distance - PDF - for office printing, saving or emailing Download

Your rights when buying at a distance - JPEG - for copying and pasting Download

Tips for shopping online - PDF - for office printing, saving or emailing Download

Tips for shopping online - JPEG - for copying and pasting Download

Checklist

Tick list to help you identify which regulations apply to you.

DSRs checklist - PDF - for office printing, saving or emailing Download

DSRs checklist - Word - for adding your logo Download

ECRs checklist - PDF - for office printing, saving or emailing Download

ECRs checklist - Word - for adding your logo Download

PSRs checklist - PDF - for office printing, saving or emailing Download

Making your website compliant with the DSRs checklist JPEG Download

Top tips for remote communities flyer PDF Download

In practice

Searchable scenarios to help bring the law to life.

PDF - for office printing, saving or emailing Download

All scenarios zip file - 1. Information to provide to customers Download

All scenarios zip file - 2. Cancellations, returns and refunds Download

All scenarios zip file - 3. How do the DSRs apply? Download

All scenarios zip file - 4. Do the DSRs apply? Download

New - Delivery and supply scenarios - PDF for office printing, saving or emailing Download

New - Delivery and supply scenarios - Word file for copying and pasting Download