NHS England’s business plan for 2013/14 – 2015/16, called Putting Patients First, explains how they will deliver their mandate from the Government and ensure the best possible outcomes for patients.
The plan describes an 11 point scorecard which NHS England will introduce for measuring performance of key priorities, focused on receiving direct feedback from patients, their families and NHS staff.
This supports the cultural change needed to put people at the centre of the NHS, a key theme in the report by Robert Francis QC, by making sure that patients’ voices are heard and used to deliver better services.
This plan builds on Everyone Counts: Planning for Patients 2013/14, the earlier planning guidance for commissioners which was published in December 2012.
There is also a summary document available - Putting Patients First: The summary NHS England business plan for 2013/14 – 2015/16 and an ‘easy read’ version.
You can also watch a video about the business plan on the NHS England YouTube channel.
A full set of organisation structure charts for NHS England have also been published.