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Contact us

Our head office address and telephone details

Office of Rail Regulation
One Kemble Street
London
WC2B 4AN

Tel: 020 7282 2000
Fax: 020 7282 2040

For our offices in other parts of Britain, see the map below.

Key contacts

Complaints and FOI requests  Customer Correspondence Team
Tel: 020 7282 2018
      020 7282 3925
      020 7282 3951
      020 7282 3941
      020 7282 3857
(please dial any of these numbers)
Fax: 020 7282 2043
Email: contact.cct@orr.gsi.gov.uk
Media relations Monday-Friday 9am to 5:30pm: 020 7282 2094
Emergency media calls (out-of-hours): 020 7282 3882
Web team Email: webteam@orr.gsi.gov.uk
Reporting serious railway incidents (PDF PDF 58 Kb) - for railway industry only Monday to Friday, from 09:00 to 17:30 hrs:
    ORR HM Railway Inspectorate - Accident Section
    Tel: 020 7282 3910 / Fax: 020 7282 2118
Outside these hours, weekends and public holidays: Department for Transport (DfT) Duty Officer on 020 7944 5445

Map and directions to our offices

We have offices in Birmingham, Bristol, Glasgow, London, Manchester and York. Addresses are available on the map below. Please click on the blue icons to view details.


Our head office is situated in Kemble Street off Kingsway in central London not far from Covent Garden. Please report to the left-hand reception desk on the ground floor.

By underground:
Central line: Holborn
Piccadilly line: Covent Garden or Holborn
Circle and District lines: Temple

Nearest mainline rail stations:
Blackfriars - 15 minute walk
Charing Cross - 10 minute walk

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