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Accessibility Annex

TG102 and PAS 78: requirements for accessibility policies

According to TG102:

11. An accessibility policy must:

  1. demonstrate disability awareness

  2. explain how disabled users are to be involved in the development of the website

  3. state the level of W3C conformance to be upheld

  4. plan how the level of accessibility will be maintained over time

12. The process for maintaining website accessibility shall always include:

  1. a description of the target user population

  2. the core tasks that users should be able to carry out

  3. an analysis of user needs

  4. the steps taken to meet those needs

  5. an evaluation of how successful the site is in meeting those needs

13. If there are areas of the website which pose potential problems for users with particular impairments, an accessibility policy should contain:

  1. how the potential accessibility issues are to be addressed

  2. how long it is likely to take to repair

  3. how the service can be accessed by alternative means

  4. who to contact if there is a specific problem

According to PAS 78:

6.2.4 The content of the accessibility policy should include the following:

a) A description of the disabled users to be consulted during the development of the website (see Annex A for user profiles)

b) An explanation of the core tasks users should be able to achieve on the site eg buy a book and the criteria for determining success (see Annex B)

c) A description of the process to be used for developing and maintaining content to meet the needs of these users, including:

  1. identifying user needs

  2. developing the website to meet those needs

  3. measuring the performance of the website in meeting those needs.

d) Details of the accessibility level to be upheld (for example, ‘conformance to W3C WAI WCAG 1.0 Level AA’).

e) If an area or element of the website is unlikely to be accessible to people with particular impairments, an explanation should be provided of:

  1. any repairs to be made to improve accessibility, along with a reasonable estimate of when the repairs will be made

  2. how disabled people can access this information or these services via alternative means

f) If neither e) 1. or e) 2. are possible, an explanation of why it is considered reasonable for the area to remain inaccessible.

Note: Attention is drawn to the DRC’s ‘Code of Practice – Rights of Access, Goods, Facilities, Services and Premises’.

g) Contact details (for example, email, postal, telephone, textphone and typetalk) for requesting further information about the accessibility policy.

Note: Advice on the provision of textphone facilities is provided by RNID (Royal National Institute for Deaf People).

h) Provision for users to lodge suggestions, comments and complaints with the website commissioner.

Content from the Office for National Statistics.
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