Better access to better information

Being able to find useful up-to-date information helps us to make choices about our health. It is also important that we can give feedback about what we think of the services and care we get so that they can be improved.

This chapter looks at information about what we think about the care we get, how well hospitals work, what health problems we get and what works best to treat them.

By making it easier for everyone to get this information from one website we can all begin to make healthier lifestyle choices for ourselves.

Things that will happen:

From March 2013 it will be easier to find the information we need about our health care.

  • 999 will be the number to call for emergencies
  • 111 will be the number to call if you need medical help or advice straight away but it is not life threatening
  • An ‘online portal’ will link us to information we can trust

Opportunities for other providers to support the Government’s core information by producing information that is accessible to more people.

More specialist information about telling us what care and treatment works best will help us to compare services.

More feedback will be collected so that services can be made better.

What this will mean for you

To find out more you can read the full information strategy or find out what this will mean for you as a patient, carer, member of public, health and care professional or service provider.

Case studies

Below are some case studies demonstrating examples of good practice already taking place…

NICE guidance on the go with mobile apps

For the first time, doctors, nurses and other users of NICE guidance will be able to access recommendations from NICE wherever they are through NICE’s new, official app. The app will provide offline access to all of NICE’s guidance products, … Read more → – NICE guidance on the go with mobile apps

A new website to help ‘Find Me Good Care’

The Social Care Institute for Excellence (SCIE), the national charity charged with providing rigorous information and evidence to drive up the quality of social care services, is actively developing a website that provides high quality support to citizens making care … Read more → – A new website to help ‘Find Me Good Care’

Free advice and information for older people

FirstStop provides independent, free advice and information for older people, their families and carers, about care, housing and finance options in later life. It is delivered by a network of local and national partners led by the charity Elderly Accommodation … Read more → – Free advice and information for older people

Telehealth to help manage long term conditions

Care pathway redesign – NHS North Yorkshire and York NHS North Yorkshire and York was the first NHS commissioner to redesign care pathways for long term conditions patients with the associated implementation of telehealth. Feedback from phase 1 of the … Read more → – Telehealth to help manage long term conditions

Simple Telehealth & Florence help patients manage conditions

Simple Telehealth is the multi-award winning, NHS inspired and owned Telehealth solution. Simple Telehealth (STH) is designed to enable many thousands of patients take responsibility for the monitoring and management of their own condition or treatment. STH’s innovative methods allow … Read more → – Simple Telehealth & Florence help patients manage conditions

Electronic whiteboards at Trafford Healthcare NHS Trust

The team at Trafford Healthcare NHS Trust (now part of Central Manchester Foundation Trust) have developed electronic touch-screen whiteboards that provide clinical staff with instant access to vital information about their patients. The large electronic whiteboards have been in use … Read more → – Electronic whiteboards at Trafford Healthcare NHS Trust

Health information site meeting government drive for transparency

Our Health is a pioneering online public information service, which currently provides information on a range of local health and care services for patients, carers and professionals across the South West of England. The Our Health website is the first … Read more → – Health information site meeting government drive for transparency

New approaches to patient comment

patientopinion

Watch an introductory video to Patient Opinion An increasing range of opportunities are available for patients to provide comment and ratings on health and care services. In addition to commenting via NHS Choices, services such as Patient Opinion and iWantGreatCare … Read more → – New approaches to patient comment

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New parents can sign up for advice via email and text

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Information and advice for expectant and new parents is a key part of the health care and support which the NHS provides to families. From May 2012 all expectant parents will be given the opportunity to sign up for a … Read more → – New parents can sign up for advice via email and text

Online community helps share knowledge and experience

HealthUnlocked provides web-based tools to enable online communities of people with specific diseases. The tools help gather the knowledge and experience of patients and to share it with a wider patient audience. The information and sense of support can reduce … Read more → – Online community helps share knowledge and experience

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