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Department for Work and Pensions


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Updated 19 July 2011

Online services for customers

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Jobseeker’s Allowance online

Jobseeker’s Allowance (JSA) online is now available on Directgov as a simple way for customers to apply for contribution-based JSA and income-based JSA.

Over 400,000 customers have so far successfully applied for JSA online. We recognise that the online service will not be for everyone, so customers will still be able to claim JSA using existing channels.

In the same transaction customers can also:

Rapid Reclaim customers can now apply using the online service and should be encouraged to do so.

Whilst the great majority of customers can claim online the following customers will need to telephone Jobcentre Plus to apply:

Customers also can get help and support with their job searching, CV writing and interview techniques by going to the jobseeking pages on Directgov.

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Benefits adviser

The Benefits Adviser Service gives customers online advice on which benefits, pensions and credits they might be entitled to, with an estimate of what amount of benefit they may get. Customers can also input "what if" scenarios for advice if their situation may change, such as the impact of taking work on their benefit entitlement.

The online calculator provides details of up to 28 benefits that the customer may be entitled to, including:

Customers can use the adviser in complete privacy, without giving their name or address. They simply answer questions about themselves, such as their savings, income and outgoings. Help your customers find out more by putting the following link on your website

Customer quotes

"I have used the benefits adviser - this is a very good way of finding out about benefits entitlement."

"The benefit calculator was simple and very helpful!"

"I found this page extremely helpful and saved me a phone call, thank you."

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Help customers get online

Although a high percentage of our customers have regular access to the internet, some do not have the necessary IT skills to search or apply for a job online, or use DWP’s other digital services. For free training and advice customers can be referred to UK Online or Learn Direct to find facilities in their local area.

UK Online (England only) 0800 77 1234

LearnDirect (Wales) 0800 101 901

LearnDirect (Scotland) 0808 100 9000

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