The NHS Institute closed on 31 March 2013. This website is being maintained until the end of June 2013 so that registered users can download documents and view videos (but webinars are no longer available). Once this website is closed you'll be able to see all publicly available content on The National Archives website:*/

Please note that from May 1st 2013 the ability to order our hard copy materials will be temporarily suspended as we finalise the closedown of the NHS Institute and complete the transition to NHS Improving Quality (part of NHS England). It will still be possible to download publications until this website closes, which is projected to be at the end of June 2013. It is currently anticipated that many of the materials will be passed onto NHS England and should become available again later this year.

Further messages on its future will be posted here over the coming weeks.
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Lean thinking

Lean is an improvement approach to improve flow and eliminate waste that was developed by Toyota. Lean is basically about getting the right things to the right place, at the right time, in the right quantities, while minimising waste and being flexible and open to change.

Lean brings into many industries, including healthcare, new concepts, tools and methods that have been effectively utilised to improve process flow. Tools that address workplace organisation, standardisation, visual control and elimination of non-value added steps are applied to improve flow, eliminate waste and exceed customer expectations.

The NHS Institute has created a package (the Lean Simulation Suitcase) that includes everything you need to set up and run a successful lean simulation in your organisation.   These events run internally by the NHS have been highly successful, highlighting:

  • how to improve flow to eliminate waste and reduce delays
  • how to get things right first time, thus improving quality and lowering costs
  • how to empower staff, motivate them to sustain results
  • to make good decisions using evidence
  • that learning by doing gets results, quickly.

For further information about lean, please look at our No Delays Achiever news and our Lean case studies.

Click here to purchase the Lean Simulation Suitcase