Web standards and guidelines

Service availability


Guidance number:


Date issued:

October 2010



This guidance is for public sector website managers and those responsible for procurement, contracts and service level agreements with suppliers. It is designed to ensure that public sector online services are available to users at the times and to the standards that the citizen should reasonably be able to expect, and offers best practice guidance on the type of considerations that should be covered when setting up any online service provision.

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