RR 794 Personal Independence Payment user-centred design: Strand 1 report
by Lorna Adams, Katie Oldfield, Angus Tindle, Camilla Huckle, Charlie Taylor, John Newton and Becky Duncan
Department for Work and Pensions (DWP) Insight commissioned this User Centred Design research to ensure that claimants are central to the design and development of Personal Independence Payment. It was conducted by IFF Research on behalf of the DWP.
The report findings illustrate the first part of an ongoing programme of research. This consisted of 21 focus groups and 46 face-to-face in-depth interviews, conducted in September and October 2011.
May 2012 90 pages 297x210mm
ISBN 978-1-908523-56-3
(633 KB)