RR 761 Pension, Disability and Carers Service annual report of quarterly satisfaction monitor 2009/10
by Nick Howat, Oliver Norden and Erica Garnett
The Pension, Disability and Carers Service (PDCS) Customer Satisfaction Monitor was commissioned to regularly monitor the satisfaction of PDCS customers with the service it provides, provide real time feedback of the customer experience and ensure that the customer voice could be heard when it comes to operational and policy planning. It was conducted by TNS-BNRB on behalf of the Department for Work and Pensions.
This report presents the findings of the Annual Report for 2009/10.
The fieldwork took place in four separate waves:
In total, 5,941 PDCS interviews were achieved.
July 2011 105 pages 297x210mm
ISBN 978-1-84712-997-0
(2.52 MB)