RR 778 Perceptions of welfare reform and Universal Credit
by Monique Rotik and Luke Perry
This report presents findings of a qualitative study carried out in December 2010-January 2011, to explore the views of claimants, staff, employers and the wider public about Universal Credit. This is the first in a series of reports on research commissioned to inform the design and delivery of Universal Credit.
In total, over 200 respondents in a range of circumstances were engaged through a mixture of focus groups, case studies and in-depth interviews. Research was conducted in six locations across Britain.
October 2011 44 pages 297x210mm
ISBN 978-1-908523-27-3
(921 KB)